A 99.9% Server Uptime
Our cloud hosting system is based on a dependable, top–notch hardware configuration and a strongly modified Linux distribution. Thus, no matter what your web site is, or how many visitors you’ve got, or even if there is a DoS assault, our physical servers will remain up and running and your web sites will remain visible online.
Our cloud packages packages come with a 99.9% server uptime guarantee. And no matter which datacenter you pick, our uptime guarantee stays the same.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we have also built our very own internal network in each one of our datacenters. Everything is based on top–quality hardware elements supplied by Juniper. Furthermore, on every router, we’ve configured a firewall with an intricate set of rules as a way to sieve all questionable requests.
In this way, in each of our datacenters – in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center as well as in our Australian data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you’re not happy with our hosting services, or if you think that they are insufficient, or if you decide that you require a VPS packages rather than a cloud hosting plan – you will get a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you’ll keep full control over your domains even when you cancel your web hosting account with us.
24/7 Technical Support
We have diligently handpicked each member of our 24x7 support staff to ensure that we can offer you the best possible client support that you can get. Each of our tech support engineers has many years of experience working with web hosting accounts behind his back, so they know what they are doing. Plus, they are at your disposal 24x7x365 – you can call them at any moment and they will respond to you ASAP.
Their average ticket response time is below twenty minutes, whilst with other web hosting suppliers you have to wait for days. Plus, we offer you a 1–hour response time guarantee. Irrespective of what happens, your queries will be answered in less than one hour.