Support and Help Channels

  • 1 hour ticket response time
  • A one hour Ticket Solution Warranty

  • Our crew of technicians will try their best to answer to your help demands within less than 1 hour. If, however, the situation you have come across requires assistance from the Administrators’ =Department,= we’ll send the ticket to the technician on shift and will post a note to notify you.

  • Top quality support service
  • Expert Customer Assistance Service

  • Our technical support team is going to be online for you 24/7/365 to to reply to all help inquiry tickets that you send to us. We offer tech assistance for all software packages that are pre–installed on your machine. These include our in–house built Website Control Panel, the chosen OS along with the server management panel (with regards to the VPS type).

  • Intuitive help center
  • An Informative Help Section

  • A thorough and constantly updated article base is integrated into our in–house built Website Control Panel. It provides quick tips on how to conduct all the general web site management tasks. The Help section offers thorough how–to article tutorials and step–by–step video tutorials. You can access the Help section by clicking the Help or Video buttons in the right side of each Control Panel section.