Customer Support Channels
A 1–Hour Ticket Response Guarantee
We offer a sixty–minute response time guarantee for any ticket or email that you submit to our customer support staff. We will quickly answer all typical questions and forward right away the matter to our server admins in case any further assistance is required. If you make use of the Administration Services package, we will execute any of the included tasks at a time that has been agreed upon preliminary.
A Premium Customer Care Service
If you require assistance while working with the Website Control Panel or with any of the apps that we’ve pre–installed on the dedicated server for you, do not hesitate to reach the customer support team anytime through the ticketing system. Additionally, in case you require help managing your dedicated hosting server, you can order the Administration Services package, that includes Operating System updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and rebooting procedures, data backup hard disk space, etcetera.
A User–Friendly Help Section
Our Website Control Panel has been pre–installed for every Linux dedicated servers hosting package. Among its characteristics is a very convenient integrated knowledgebase that will walk you step by step on how to use it. Most how–to articles also video versions that show all the operations that you can perform in a very illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each section of the Website Control Panel.